Site Support

To Cancel Your Membership

I hate to see you leave, but if you wish to cancel your membership just contact the billing company that processed your membership below. They will cancel the membership for you. If you don't know the billing company, please check your bank statement for the billing descriptor.

Billing Support

For billing support with your CCBill Account, please visit their website https://support.ccbill.com/
or use their toll-free number 1.888.596.9279. CCBill transactions appear as "CCBILLEU Valetta" on your bank statement.

For billing support with your Epoch Account, please visit http://www.epoch.com or use their toll-free number 1.800.893.8871.
Epoch transactions appear as "Epoch.com*ReallyUse"

For billing support with your SegPay Account, to retrieve or reset your login details, please visit their website at https://segpaycs.com or use their toll-free number 1-866-450-4000. Segpay transactions appear as "SegpayEU.com-ReallyUseful"

For billing support with your CentroBill Account, to retrieve or reset your login details, please visit their website at: http://centrobill.com or use their toll-free number 1-877-778-8382. CentroBill transactions appear as "Centrobill.com"

 

Video Issues

If you have problems with our flash videos, make sure to check that your system is updated to play the latest flash.

If you are having problems with our other formats, right click the video button and choose to download the file.

iPad users should use Safari and disable private browsing

While we do our best to make our sites compatible with all devices, the file sizes and bit rates are quite high to ensure the highest quality. This may cause streaming, viewing or download issues on some mobile phones or mobile connections so we discourage viewing our highest quality formats on those devices.

If you have other concerns, please email us from our 'contact us' page.

We appreciate your business!

 

 

Login Issues

If you have problems logging in, make sure you aren't cut and poasting any spaces with your user data'

Your IP will be blocked temporarily if you make repeated incorrect login attempts. 

If you are certain you are entering the correct information and still can't log in, contact your billing company to re-set your password, as our security system will block shared usernames.. 

If you still can't log in, please email us from our 'contact us' page.

 

We appreciate your business!